MallNova is committed to providing quality outdoor and travel gear to adventurers worldwide. We understand that sometimes a purchase may not meet your expectations, and were here to help with a clear and straightforward return and refund policy. Eligibility for Returns To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. Please ensure you request a return within 30 days of receipt by emailing [email protected]. Non-returnable Items Certain items are exempt from being returned. These include:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items
Return Process To initiate a return, please follow these steps:
  1. Email us at [email protected] with your order number and details about the product you would like to return.
  2. Once your return request is approved, you will receive instructions on how to send your item back to us.
Customers are responsible for paying their own shipping costs for returning items unless otherwise agreed upon during the return process. Shipping costs are non-refundable. Refunds Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Late or Missing Refunds If you havent received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If youve done all of this and still have not received your refund, please contact us at [email protected]. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email protected]. Shipping We ship worldwide, ensuring that adventurers everywhere can enjoy our products. When returning items, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. For any further questions, please feel free to reach out to our customer service team via email at [email protected].